ABB Power Services

Our aim is to increase systems reliability and extend the life of their equipment with concomitant gains for our customers’ competitiveness. We support our customers with high-quality services in preventive and corrective maintenance to improve risk mitigation and improved safety. ABB's service portfolio allows utilities and industrials to maximizing the return on all assets by ensuring a high reliability, reducing life cycle costs and ensuring optimized performance while lowering environmental impact.

Thursday, January 16, 2014

Compromised quality and reliability


Not so long ago, we received a call from our customer to let us know that they had two breaker failures due to their refurbished trip unit devices (OD devices). Per company procedures for evaluation and repair, the materials were returned to the factory. Engineering completed a root cause analysis and the devices were repaired. 
During the investigation it was also determined that the devices were refurbished with counterfeit parts and they were not re-furbed by ABB personnel or an authorized facility. This information was part of the report of findings provided to the customer.
After having this unpleasant experience, the customer makes sure they only use parts from the original OEM ABB, to take out the risk of third party materials.

By far and large, counterfeit parts are made (manufactured, packaged and represented) in such a way so as to mislead the public and make consumers think they’re buying an OEM part. What they’re really buying are parts that are inferior quality in design, engineering, and quality control.

Folks, the risks of buying third party parts can be both: financially high and in the worst of cases, potentially fatal.

The primary products ABB has parts for are:
Low voltage: K-Line®, K-Line® Plus, FBK, MB, LK
Medium voltage: HK, HKV, GHK, VHK, ADVAC®, AMVAC™


For more information about ABB services, please contact your sales representative or call: 
Phone: +1-800-HELP-365 (option 7)
+1-407-732-2000
ABB Inc.
Medium Voltage Service
2300 Mechanicsville Road
Florence, SC. 29501

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