We hope everyone enjoyed their summer. As winter approaches it’s not too early to think about spring outages. Field service slots will fill up fast as demand for field service engineers peaks in the spring and fall. Begin planning your substation schedules now to reserve your spot!
ABB High Voltage Service’s field service scheduling coordinator recommends the following for a successful outage:
1. Complete the contract process with a clear understanding of the scope of work to be supplied. Once negotiations (commercial and legal) are finalized and a signed purchase order has been received, a date is assigned for the job.
2. Planning ahead is the critical first step once the contract is secured. Secure a spot early. Also, schedule plenty of time for a service date. This includes time for the work on site, arrival of parts & equipment, travel time, plus a contingency plan with time for unexpected events (i.e., weather, additional work once the breaker is opened, etc.).
3. Follow the Boy Scout’s rule. “Be Prepared.” Parts may have a long lead time. Schedule on site parts delivery well before the outage. Be sure all parts to be replaced are clearly identified. If you are not sure about a part(s) – just ask. Equipment, such as: a man lift, forklift, or gas management equipment, must also arrive ahead of time. Lastly, everyone involved must have the latest revision of drawings.
4. Communication is vital. Work with key personnel throughout the process. Marketing is the first point of contact early the process to schedule a date and verify the lead time of parts. As it gets closer to the outage, our project managers will coordinate material arriving on site. No less than three weeks before the outage ABB needs a single point of contact with decision making authority from the customer to follow the job through completion. We also need a second point of contact at the jobsite to escort our Field Service engineers to the site.
With these steps, planning outages will be more efficient for everyone. High Voltage Service, which nearly doubled the amount of work handled by the field engineers in the past ten years, has used these steps to strengthen its expertise in coordinating everything from technical assistance to turnkey projects.